Fortis Lease, key user interview

   
"We have been able to reduce our application processing time dramatically from 22 minutes to 6 minutes."

   

When Fortis Lease UK wanted to achieve significant improvements in service levels they looked to White Clarke Group for help. The results were dramatic.

   

Glasgow based Fortis Lease UK is part of the Fortis Banking and Insurance Group – one of Europe’s top 20 financial institutions. Since the company was acquired by Fortis in 2003 they have achieved impressive growth, with plans to grow the business significantly.

   

With those aims in mind, Fortis looked at their business processes in one of their growth areas – the retail sector, and concluded that in order to provide a first class service they would need a front-end system to automate some of the time consuming manual processes and eliminate the re-keying of information.

   

Gerry Moon, Chief Executive of Fortis Lease UK explained:

   
"We looked at a number of systems before selecting the White Clarke Group's CALMS solution, which is the best on the market. We then went through a very detailed analysis of our exact requirements and Brendan Gleeson (Sales and Marketing Director, White Clarke Group) was instrumental in this process because of his extensive experience in re-engineering business processes."

   

Fortis has its own IT resource, and they worked well with the White Clarke team to put the new processes and systems in place quickly and successfully.

   

 

CALMS quickly yielded benefits

   
"CALMS quickly yielded benefits. It is a simple, user friendly solution.."

 

"The solution has provided several benefits for Fortis UK. It has improved our service level to our clients and has enabled us to win significant portions of business. We have also been able to reduce our application processing time dramatically from 22 minutes to 6 minutes."

   

Internet solution or direct input from customers' own systems

   

"We can now provide an Internet solution or input data direct from our customers’ own IT systems."

 

"We are now putting four times the business through our department, a significant increase in productivity. The flexibility of the solution has been great, it has improved our ability to compete in the market quite significantly."

 

Gerry Moon, Chief Executive, Fortis Lease UK

   

 

White Clarke Group are delighted with the results achieved at Fortis and are looking forward to working closely with Gerry Moon and his team for many years to come.

   
"Fortis and White Clarke Group have created a strong partnership; the two organizations have worked well together in all aspects of the project. We chose them for several reasons: They have a very good solution, which was already being widely used in the market, Brendan Gleeson gave us confidence in their ability to deliver and the support of the White Clarke directors was invaluable in viewing Fortis as an important client."

Gerry Moon, Chief Executive, Fortis Lease UK